Replacement & Warranty Policy
At Kansora Living, we craft products using premium teak and sheesham wood to ensure long-term durability. Here is our policy regarding product returns, replacements, and damages.
Damages during Transit or Delivery
If the product is received in a damaged condition, please report it immediately on delivery or within 24 hours of receiving the shipment. We request you to share clear photographs or a short video showing the damage via email at Niksharma5762@gmail.com or WhatsApp.
Upon verification, we will arrange for a prompt replacement of the affected parts or the entire product, depending on the severity of the damage, at no extra cost to you.
1-Year Solid Wood Warranty
All our solid wood furniture pieces come with a 1-Year Warranty covering manufacturing defects, structural failures, and termite infestations.
Please note that wood naturally expands and contracts due to climate/humidity variations. Minor natural shifts or hairline cracks that do not compromise structural integrity are not covered under warranty.
Custom Orders & Non-Returnables
Products customized in dimensions, wood finishes, or upholstery options are crafted exclusively according to your specifications. Hence, custom orders are not eligible for returns or refunds unless received in a damaged condition.
Need Help with a Claim?
If you have any questions or need to file a replacement request, please reach out to our customer support team: